Terms And Conditions

The www.bgstore.ae website (the “Website”) is operated by BG Store General Trading L.L.C, trading as BG Store (“BG Store”), a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number [Insert License Number], whose registered address is at P.O. Box [Insert PO Box Number], Dubai, United Arab Emirates. The Website and its related services (the “Platform”) are provided by BG Store (“us,” “we,” “our”).

The Website is made available to you for your personal use, subject to these Terms and Conditions, including any rules or policies (such as our Privacy Policy) posted on the Website (collectively, the “Terms and Conditions”). By accessing and using the Website, you agree to comply with and be bound by these Terms and Conditions, which govern your use of the Website and its content, functionalities, and services.

If you wish to use our Services, you must read and agree to abide by our policies, including those related to purchases and privacy. If you are under the age of 18, you must have a parent or guardian review these Terms and Conditions, including our Privacy Policy, before using the Website or any of its Services.

LICENSE TO USE THE WEBSITE

BG Store grants you a non-transferable, revocable personal license to use the software and content on the Website solely for personal, non-commercial purposes, in compliance with these Terms and Conditions. Commercial use or use on behalf of a third party is prohibited unless explicitly permitted by us in writing. Any breach of these Terms and Conditions will result in the immediate termination of the license granted, without prior notice, and without prejudice to BG Store’s other legal rights.

REGISTRATION

Certain features on the Website, such as newsletters or specific services, may require registration or subscription. If you choose to register or subscribe, you agree to provide complete, accurate, and up-to-date information and promptly update any changes.

You are solely responsible for maintaining the confidentiality of your account details, including passwords. Any activity conducted under your account is your responsibility. If you suspect unauthorized use of your account, notify us immediately. BG Store is not liable for any losses resulting from unauthorized access to your account due to your failure to safeguard your login information.

For details on how we handle your data, refer to our Privacy Policy.

YOUR CONTENT

You are responsible for any information, text, graphics, photos, or other materials (“Your Content”) that you upload or post on the Website. By uploading Your Content, you agree that:

1. It will not contain harmful, illegal, defamatory, abusive, or otherwise inappropriate material.

2. It may be public and visible to others.

3. BG Store reserves the right to remove or not publish any content deemed inappropriate or in violation of these Terms.

By submitting Your Content, you grant BG Store a worldwide, royalty-free license to use, modify, display, and distribute Your Content for business purposes. This license includes making Your Content available to third parties in connection with our services.

ELIGIBILITY TO PURCHASE

To purchase products on the Website, you must:

• Be legally capable of entering into binding contracts under UAE law.

• Provide accurate personal information (name, contact details, payment information).

• Use a valid credit or debit card.

Products on the Website are for personal or gift use only and must not be resold or used for commercial gain. BG Store reserves the right to cancel or limit orders at its discretion.

ORDERS AND PAYMENT POLICY

When placing an order:

• All orders are subject to acceptance and availability.

• A confirmation email will be sent upon receipt of your order. However, the order is only accepted upon dispatch of the products.

• BG Store reserves the right to refuse or cancel orders due to errors in pricing, payment issues, or eligibility criteria.

Payment methods include:

• Credit/Debit Cards (VISA, MasterCard, American Express)

• Mobile Wallets (e.g., Apple Pay)

Prices are inclusive of applicable taxes and fees unless otherwise stated. For non-UAE customers, currency conversions are subject to your card issuer’s exchange rate.

DELIVERY POLICY

BG Store delivers within the UAE only. Orders typically take 2-4 business days for standard delivery. Deliveries cannot be made to P.O. boxes or international addresses.

If delivery is missed, you may arrange an alternate delivery date or collect your order from the courier. For delivery to remote areas, please contact our Customer Care at +971 [Insert Contact Number] or email us at support@bgstore.ae.

CANCELLATION, RETURN & EXCHANGE POLICY

Refunds:

Refunds are processed using the original payment method within 14 days of purchase. Shipping charges are non-refundable. Returned items must be unused, undamaged, and in original packaging with tags. Personalised items, unsealed goods, and certain product categories (e.g., perfumes, cosmetics, lingerie) are not eligible for refunds.

Returns:

To return a product:

• Contact our Customer Care team or use the courier service that delivered your product.

• Fill out and attach the returns form included in your order.

Returns are processed within 7 business days upon receipt. For store purchases, you can visit the store with the product and proof of purchase for instant processing.

Exchanges:

Exchanges are allowed within 14 days of receiving the product, subject to availability. Products must be in their original packaging with tags. Some product categories are non-exchangeable (e.g., perfumes, cosmetics).

PRODUCT LIABILITY

BG Store does not assume liability for product quality or defects beyond its return, exchange, or refund policies. For manufacturer warranties, please contact Customer Care at support@bgstore.ae.

INTELLECTUAL PROPERTY

All intellectual property rights on the Website, including trademarks, content, and software, are owned or licensed by BG Store. You may use the content for personal, non-commercial purposes only. Unauthorized reproduction, distribution, or modification of Website content is strictly prohibited.

LIMITATION OF LIABILITY

BG Store is not liable for:

• Indirect or consequential damages arising from your use of the Website.

• Loss of data, revenue, or profits.

• Errors in product descriptions or pricing.

Our liability is limited to the amount paid for the product in question.

MISCELLANEOUS

BG Store reserves the right to modify these Terms and Conditions at any time without prior notice. Continued use of the Website constitutes acceptance of the modified Terms.

These Terms are governed by the laws of Dubai, UAE, and any disputes are subject to the exclusive jurisdiction of Dubai courts.

For further assistance, please contact Customer Care at support@bgstore.ae